1. How to reach us
For general enquiries, support, partnerships, or privacy questions, reach us on any of these channels. For account deletion, use the request form in section 3 — it goes to the same team but is handled as a priority privacy request.
- Email (support & privacy)
- support@getcooperativ.com
- Phone
- 08127126592
- Office
- 5 Akinola Adeniyi Street, Soluyi, Gbagada
- Hours
- Monday – Friday, 9:00 – 17:00 (WAT)
2. Send us a message
Fill this in and your email app will open with everything pre-addressed — press send and we will pick it up. Prefer your own email app? Write to us directly at support@getcooperativ.com.
3. Request account & data deletion
You can delete your Cooperativ account and request erasure of your personal data at any time — in the app, or right here without logging in. Both paths reach the same privacy queue and are completed within 60 days of verification.
Option A — delete in the app (fastest):
- Open the Cooperativ app and sign in.
- Go to Profile (or Settings) → Delete account.
- Confirm the on-screen prompt. Your login is deactivated immediately and your profile data is queued for deletion.
Option B — request here or by email: Fill in the form below, or send an email to support@getcooperativ.com with the subject “Account Deletion Request” and include your full name plus the email address or phone number on your account so we can find and verify it.
4. What gets deleted, what is kept, and how long it takes
Once we verify you own the account (we may reply asking for a one-time confirmation from your registered email or phone), this is what happens:
| Data | What happens | Retention / legal basis |
|---|---|---|
| Profile & login (name, email, phone, password) | Deleted; you can no longer sign in. | Removed within 60 days of verification. |
| App activity & support messages | Deleted or anonymised. | Removed within 60 days of verification. |
| Cooperative membership records, contributions, loans & repayments | Your personal identifiers are removed; anonymised transaction records may remain. | Retained up to 7 years where financial, AML, or tax law requires (NDPA, CBN/AML rules). |
| Regulatory & dispute records | Kept only where a law or an ongoing dispute requires it. | Kept the minimum period the law requires, then deleted. |
- Verification: we confirm the request came from the account owner before deleting anything.
- Timeline: deletion is completed within 60 days of verification; your login stops working immediately.
- Confirmation: we email you once deletion is complete.
- Cooperative members: if your cooperative (your Data Controller) holds your records, we also forward erasure requests to them where applicable.
This process implements your Right to Erasure under Part VI of the Nigeria Data Protection Act (NDPA) 2023. Read more in our Privacy Policy, or complain to the Nigeria Data Protection Commission (NDPC) if you believe a request was mishandled.