Terms and Conditions of Service

You must be at least 18 years of age to create an account or use the Cooperativ App. By using the App, you represent and warrant that you meet this age requirement.

To access the full features of the App, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify Cooperativ immediately of any unauthorized use of your account. Cooperativ shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

Cooperatives seeking to use the platform must be duly registered entities under applicable Nigerian law or the relevant laws of their jurisdiction. The Admin registering a Cooperative represents and warrants that they have the authority to bind the Cooperative to these Terms.

The App enables automated tracking and recording of member savings contributions via mobile money, bank transfers, and other supported payment channels. Contribution records are maintained in real time and accessible to members and administrators as permitted by the cooperative's settings.

Cooperativ facilitates the application, approval, disbursement, and repayment tracking of loans within cooperatives. Loan decisions are made solely by the cooperative's authorized administrators. Cooperativ does not act as a lender or financial institution and does not make credit decisions.

Members may access personal dashboards showing their account balances, contribution history, loan status, dividend records, and cooperative meeting records. The level of access is configurable by cooperative administrators.

The platform generates audit-ready reports for regulatory inspections and compliance filings. Reports are based solely on data entered by cooperative users and administrators. Cooperativ does not guarantee that generated reports will satisfy all regulatory requirements in every jurisdiction.

The App supports English, Yoruba, Igbo, and Hausa to ensure accessibility across Nigeria and other African markets.

The App includes limited offline functionality to support use in areas with poor internet connectivity. Offline data will be synchronized upon reconnection to the network.

Access to Cooperativ may be subject to subscription fees or transaction-based charges as communicated to cooperative administrators during onboarding or as updated from time to time on our website at www.getcooperativ.com. Fees are exclusive of applicable taxes unless otherwise stated.

Payments processed through the platform are facilitated by third-party payment processors. By initiating a transaction, you authorize the processing of such payment. Cooperativ is not responsible for errors or failures attributable to third-party payment providers.

All platform subscription fees are non-refundable except as required by applicable law or at Cooperativ's sole discretion. Transaction-level disputes between cooperative members and their cooperative society are governed by the rules of the respective cooperative, not by Cooperativ.

Cooperativ is a technology platform and does not hold, receive, transmit, or lend funds on its own account. Member funds remain within the governance structure of the respective cooperative society. Cooperativ is not a bank, microfinance institution, or regulated financial institution under the Central Bank of Nigeria Act or any equivalent legislation.

Your use of Cooperativ is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, and protect your personal data in compliance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable data protection laws.

You consent to the collection and processing of personal data you provide to us, including name, contact details, bank verification number (BVN) where required for compliance, transaction records, and other cooperative-related data, for the purpose of providing the Services.

Cooperatives retain ownership of their organizational data. By using the platform, cooperatives grant Cooperativ a limited, non-exclusive licence to process and store their data solely to deliver the Services.

Cooperativ employs bank-grade encryption and industry-standard security measures to protect user data. However, no method of digital transmission or storage is 100% secure. We cannot guarantee absolute security of your data and shall not be liable for unauthorized access resulting from factors beyond our reasonable control.

We do not sell your personal data to third parties. We may share data with regulatory authorities as required by law, with payment processors to facilitate transactions, and with cloud infrastructure providers for platform operation.

The App and Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Cooperativ does not warrant that the App will be uninterrupted, error-free, or free from viruses. We reserve the right to suspend, modify, or discontinue the Services at any time without notice for maintenance, updates, or other operational reasons.

To the maximum extent permitted by applicable law, Codemania Nigeria Limited, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the App, including but not limited to loss of data, financial loss, or loss of business, even if advised of the possibility of such damages.

Cooperativ is a technology tool. All financial decisions made within a cooperative, including loan approvals, contribution rules, and fund disbursements, are the sole responsibility of the cooperative's administrators and members. Cooperativ bears no liability for such decisions.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties agree to first attempt resolution through good-faith negotiation for a period of 30 days. If unresolved, disputes shall be referred to mediation under the Lagos Multi-Door Courthouse (LMDC) rules before resorting to litigation.

Any litigation arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.